Important Update for Great Eastern Policyholders (Hospital Plans)

If you’re a Great Eastern (GE) hospital plan holder and you plan to get treated at Mount Elizabeth Hospital, take note:

What’s Happening?

• GE has suspended pre-authorisation for Mount Elizabeth Hospital.
  This means you must pay upfront first and claim later.
  No more cashless admission at Mount E for now.

What It Means For You

• If you’re hospitalised at Mount E:
• You’ll need to pay the full bill first, then submit a claim manually.
• Claims will be assessed case-by-case, which may cause delays or partial reimbursement.

What To Do If You Need Hospitalisation

Check if your insurer offers pre-authorisation at the hospital you choose.
Call your insurer or advisor before a planned admission.
Ask for panel doctors or pre-authorisation options to avoid large out-of-pocket payments.

• Example 1: You go to Mount E under GE → Must pay $20,000 upfront → Wait for claim review
• Example 2: You go to Mount E under PRU (with panel doctor & approval) → Minimal upfront cost → Cashless

What to Take Note of Moving Forward

Always ask if the doctor is on your insurer’s panel
Choose hospitals with active pre-authorisation support
Avoid high-cost private hospitals unless necessary
Consider insurers like Prudential for smoother hospitalisation experience and more consistent support